Question 1

What is Avtoorder?

Accepted Answer

Avtoorder is a platform for exporting cars from China to CIS countries. We connect buyers with verified sellers and provide full transaction support: from car selection to delivery.

Question 2

Which countries do you ship to?

Accepted Answer

We deliver to Russia, Kazakhstan, Uzbekistan, Kyrgyzstan, Tajikistan, Belarus, and other CIS countries. Delivery is available to major ports and cities in these countries.

Question 3

How long has Avtoorder been operating?

Accepted Answer

Our team has worked with the Chinese car market for over 10 years — we know the auctions, the dealers and the export procedures from the inside. The Avtoorder platform is the next step: we have opened direct access to our partners' inventory in China, and the catalogue currently carries around 1,900 cars from nine verified sources.

Question 4

What guarantees do I get when ordering through Avtoorder?

Accepted Answer

We work under a contract that fixes the car (VIN), the final price, timelines and responsibilities of the parties. Payments go only to the account details stated in the contract, and every stage is confirmed with documents: the purchase agreement, export declaration, customs documents, SBKTS and the electronic title. The car is insured during transportation.

Question 5

How do I choose a car?

Accepted Answer

Use our catalog to search by make, model, year, and price. You can also submit a search request for a specific car, and our managers will find suitable options.

Question 6

Can I order a car with specific requirements?

Accepted Answer

Yes, you can submit a request describing your desired car (make, model, trim, color, budget), and we will find suitable options from our partners in China.

Question 7

How is the car's condition verified?

Accepted Answer

All cars undergo detailed inspection by our experts: body inspection, engine and electronics diagnostics, document and history verification. We provide photo and video reports.

Question 8

Can I get an inspection report before paying for the car?

Accepted Answer

Yes, it is a mandatory stage of the deal. Before buyout the car goes through an inspection: VIN history check, body examination with a paint thickness gauge, computer diagnostics, a battery health (SOH) check for EVs, and a test drive. You receive a report with 100+ photos and videos and confirm the purchase only after reviewing it. If the car fails the check, we select the next option.

Question 9

Are all cars from China left-hand drive? Are there import restrictions?

Accepted Answer

Yes, cars from the Chinese domestic market are left-hand drive, same as in CIS countries. The main restrictions concern not the steering wheel but the emission class, the car's age and certification requirements: the car must pass SBKTS and receive an electronic title. Certain models may be economically unattractive due to a high recycling fee — we show this in the calculation before the deal.

Question 10

What payment methods are available?

Accepted Answer

Three methods are available: bank transfer to our VTB account, cash at our Krasnodar office, and cryptocurrency. For large purchases, installment payment is possible: a down payment and the balance before shipping.

Question 11

Can I pay in rubles?

Accepted Answer

Yes. We settle with you in rubles: the VTB bank transfer and cash at the Krasnodar office are both ruble payments. We handle the conversion to yuan for the Chinese seller ourselves, at the VTB rate on the day of payment — that rate is shown in the site header. The final ruble amount is fixed in the contract, so exchange-rate movements after payment do not change it.

Question 12

Is payment on the platform secure?

Accepted Answer

Yes, all payments are processed through secure payment systems with data encryption. We do not store your card data on our servers.

Question 13

Can I get a refund?

Accepted Answer

Refunds are possible before the car is purchased from the seller. After purchase, refunds are made according to our refund policy, taking into account incurred expenses.

Question 14

How long does delivery take?

Accepted Answer

Sea shipping from China takes 2 to 4 weeks depending on the destination port. Additional time is needed for customs clearance and delivery to your city.

Question 15

How do I track delivery?

Accepted Answer

In your personal account, you can track order status in real-time. We also send notifications at each stage: purchase, loading, shipping, port arrival, customs.

Question 16

What if there's damage during transit?

Accepted Answer

All cars are insured during transportation. In case of damage, contact our support service, we will help process the insurance claim and obtain compensation.

Question 17

How long does the whole process take, from order to receiving the car?

Accepted Answer

A realistic full-cycle timeline is roughly 1 to 2.5 months: selection and inspection (up to a week), buyout and export paperwork (up to two weeks), shipping (2–6 weeks depending on the route), customs clearance and certification (usually up to a week). The order status updates in your personal account at every stage, and your manager sends photos and documents along the way.

Question 18

Do I need to handle customs myself?

Accepted Answer

No, we provide customs clearance services. Our specialists will prepare all necessary documents and clear the car through customs.

Question 19

What documents are needed for customs clearance?

Accepted Answer

Main documents: passport, tax ID, purchase agreement, invoice, bill of lading, certificate of conformity. We will help collect and prepare the entire document package.

Question 20

How much does customs clearance cost?

Accepted Answer

The cost depends on the year of manufacture, engine volume, and car value. We will calculate the exact amount when placing your order and include it in the final price.

Question 21

What is the recycling fee and how much is it for individuals?

Accepted Answer

The recycling fee is a mandatory payment when importing a car, calculated as a base rate multiplied by a coefficient. The coefficient depends on the car's age and engine displacement, and for EVs — on power output. A preferential coefficient applies to personal imports under the established conditions; commercial imports pay the full one, and the difference is substantial. Rates are indexed regularly, so check the exact amount for a specific car with a manager — we always include the recycling fee in the turnkey estimate.

Question 22

What are SBKTS and ERA-GLONASS, and are they mandatory?

Accepted Answer

SBKTS is the vehicle construction safety certificate: without it an imported car cannot be registered. To obtain it, the car is examined at an accredited laboratory. ERA-GLONASS is an emergency call device mandatory for cars imported into Russia; Chinese cars do not have it from the factory, so the unit is installed and activated locally. We handle SBKTS, the electronic title and the unit installation as part of the turnkey service — it usually takes a few days.

Question 23

How do I register on the platform?

Accepted Answer

Click the 'Register' button at the top of the site, fill out the form with your details, and confirm your email. Registration is free and takes a couple of minutes.

Question 24

How do I change my profile information?

Accepted Answer

Log into your personal account and go to 'Settings'. There you can update contact details, change password, and configure notifications.

Question 25

I forgot my password, what do I do?

Accepted Answer

On the login page, click 'Forgot password?' and enter the email you registered with. We will send a password reset link.

Question 26

How do I become a seller on Avtoorder?

Accepted Answer

Register as a seller and complete verification. You will need to provide company documents and confirm your business activity. After verification, you can post listings.

Question 27

What is the commission for sellers?

Accepted Answer

Commission depends on sales volume and partnership type. Contact our seller relations department for a personalized offer.

Question 28

How do I promote my listings?

Accepted Answer

We offer various promotion tools: catalog highlighting, homepage placement, targeted advertising. Details in the seller section.

Frequently Asked Questions

Frequently Asked Questions