Question 1

What is Avtoorder?

Accepted Answer

Avtoorder is a platform for exporting cars from China to CIS countries. We connect buyers with verified sellers and provide full transaction support: from car selection to delivery.

Question 2

Which countries do you ship to?

Accepted Answer

We deliver to Russia, Kazakhstan, Uzbekistan, Kyrgyzstan, Tajikistan, Belarus, and other CIS countries. Delivery is available to major ports and cities in these countries.

Question 3

How long has Avtoorder been operating?

Accepted Answer

Our team has worked with the Chinese car market for over 10 years — we know the auctions, the dealers and the export procedures from the inside. The Avtoorder platform is the next step: we have opened direct access to our partners' inventory in China, and the catalogue currently carries around 1,900 cars from nine verified sources.

Question 4

How do I choose a car?

Accepted Answer

Use our catalog to search by make, model, year, and price. You can also submit a search request for a specific car, and our managers will find suitable options.

Question 5

Can I order a car with specific requirements?

Accepted Answer

Yes, you can submit a request describing your desired car (make, model, trim, color, budget), and we will find suitable options from our partners in China.

Question 6

How is the car's condition verified?

Accepted Answer

All cars undergo detailed inspection by our experts: body inspection, engine and electronics diagnostics, document and history verification. We provide photo and video reports.

Question 7

What payment methods are available?

Accepted Answer

Three methods are available: bank transfer to our VTB account, cash at our Krasnodar office, and cryptocurrency. For large purchases, installment payment is possible: a down payment and the balance before shipping.

Question 8

Is payment on the platform secure?

Accepted Answer

Yes, all payments are processed through secure payment systems with data encryption. We do not store your card data on our servers.

Question 9

Can I get a refund?

Accepted Answer

Refunds are possible before the car is purchased from the seller. After purchase, refunds are made according to our refund policy, taking into account incurred expenses.

Question 10

How long does delivery take?

Accepted Answer

Sea shipping from China takes 2 to 4 weeks depending on the destination port. Additional time is needed for customs clearance and delivery to your city.

Question 11

How do I track delivery?

Accepted Answer

In your personal account, you can track order status in real-time. We also send notifications at each stage: purchase, loading, shipping, port arrival, customs.

Question 12

What if there's damage during transit?

Accepted Answer

All cars are insured during transportation. In case of damage, contact our support service, we will help process the insurance claim and obtain compensation.

Question 13

Do I need to handle customs myself?

Accepted Answer

No, we provide customs clearance services. Our specialists will prepare all necessary documents and clear the car through customs.

Question 14

What documents are needed for customs clearance?

Accepted Answer

Main documents: passport, tax ID, purchase agreement, invoice, bill of lading, certificate of conformity. We will help collect and prepare the entire document package.

Question 15

How much does customs clearance cost?

Accepted Answer

The cost depends on the year of manufacture, engine volume, and car value. We will calculate the exact amount when placing your order and include it in the final price.

Question 16

How do I register on the platform?

Accepted Answer

Click the 'Register' button at the top of the site, fill out the form with your details, and confirm your email. Registration is free and takes a couple of minutes.

Question 17

How do I change my profile information?

Accepted Answer

Log into your personal account and go to 'Settings'. There you can update contact details, change password, and configure notifications.

Question 18

I forgot my password, what do I do?

Accepted Answer

On the login page, click 'Forgot password?' and enter the email you registered with. We will send a password reset link.

Question 19

How do I become a seller on Avtoorder?

Accepted Answer

Register as a seller and complete verification. You will need to provide company documents and confirm your business activity. After verification, you can post listings.

Question 20

What is the commission for sellers?

Accepted Answer

Commission depends on sales volume and partnership type. Contact our seller relations department for a personalized offer.

Question 21

How do I promote my listings?

Accepted Answer

We offer various promotion tools: catalog highlighting, homepage placement, targeted advertising. Details in the seller section.

Frequently Asked Questions

What is Avtoorder?

Which countries do you ship to?

How long has Avtoorder been operating?

What is Avtoorder?

Which countries do you ship to?

How long has Avtoorder been operating?